Help Center

How can we help you today?

🚀 Getting Started

How do I post an ad?
Click the "+" button in the middle of your navigation bar. Fill in the title, price, and category, upload photos, and click "Submit."
Can I sell in multiple countries?
SherePromo shows ads based on the country selected. To sell in another country, simply switch your country in the top bar before posting.

👤 Account & Profile

How do I change my profile photo?
Go to the "Account" tab, click on "Edit Profile," and tap your avatar to upload a new image.
I forgot my password, what do I do?
On the login page, click "Forgot Password." We will send a reset link to your registered email address.

🛡️ Safety & Trust

How can I buy safely?
Always meet in public, inspect items before paying, and never send money before seeing the product. If it feels wrong, walk away!
How do I report a suspicious user?
Open their ad or profile and click the "Report" flag icon. Our team reviews all reports within 24 hours.

💳 Payments & Promotion

How do I make my ad sell faster?
You can "Boost" your ad. Boosted ads appear at the top of search results and get 10x more views.
Is my payment information secure?
Yes. We use industry-standard encryption. We do not store your full card details or mobile money pins.

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